DTSFab.com (Desert, Trail and Sand)
General Discussion => The Pit Stop => Topic started by: fabr on May 11, 2015, 08:33:14 PM
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Today I went to my fiberglass supplier. I had 30 yards of 3/4 oz/sq.ft. chopped strand mat I wanted to trade in for 30 yards of 1 1/2 oz./sq.ft chopped strand mat plus another approx 60 yards. A full roll is 87 yards so I said I'd take a full roll and pay the difference. They said it was an equal trade. I said"HUH????" I asked them what I owed extra. Again they said it was a wash,no money owed. I said OK and left. After I got back to the shop,I looked up previous invoices . I definitely owed them money so I called them,told them I'm positive I owe them a bit of money. Again ,I was told nope,nothing owed. 3 seperate times I have tried to make this right. What would you do now if you were me?
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You tried. Better than most would do. Time to move on.
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Either they are confused, didn't know how to do transaction, or they thought wtf he's a good customer just swap.
Had a customer/friend that I've helped out quit a few times. He owns a restaurant so after our meal I go to pay. He told cashier no money from Carl. Cool that's great, let me get a piece of cake ( I needed change for tip about $7). She bags and says thanks. I told her I need to pay for this, she wouldn't take anything. I ask for change for tip, she said no he'd take care of that too. I threw the whole $20 down for the waitress.
I say chalk it down as customer retention, don't get mad, get even next time they over at your business.
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The people are great people,obviously don't make a lot of money,have been a wealth of info over the years and it would have cost 3-4 times as much anywhere else. I'm going to give it a week or so ,call them anonymously to get a current full roll price and decide from there. I'm in business myself,have a few times fooked up royally,had a customer that insisted I was wrong and also insisted I take the correct amount. After I finally listened to them I was very appreciative of their efforts to pull my head out of my ass. On the other hand I have also intentionally done some very dumb things in the name of customer service.
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they were just being nice since you have bought so much or it doesn't cost them as much as you think lol
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Those are the kind of things that happen to good people and good customers. Calling back ONE MORE TIME in a week to clear your conscience is not a bad idea, but, after that sleep well Fabr. They know you will be back for more or will refer more customers.
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Thanks for the replies guys. I appreciate the advice.
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Those are the kind of things that happen to good people and good customers. Calling back ONE MORE TIME in a week to clear your conscience is not a bad idea, but, after that sleep well Fabr. They know you will be back for more or will refer more customers.
+1
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You tried, now let sleeping dogs lie.
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How much are they charging you per pound for mat ?
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It came to $.98 per pound for the roll.
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So you traded in 1/3, and that length is 100lb roll? Assume full credit for trade you owe them $65. If they wont take the cash, buy 'em all lunch one day or donate it to a charity in their name.
You must resolve this so you can sleep. Some employees are complaining your gettin grumpy at work. LMAO LMAO LMAO
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The amount I traded in was 21.5 pounds. I received 102 pound roll in return.
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.98 a pound x102lbs is a drop in the hat. I am sure they are not sweating it.
Did you buy the foam there also? They owe you more at this point for stress and loss of sleep. rofl rofl rofl
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It should have been in the $2.50+/- range is the point.