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No there are no limits.
Looks like there is a worm gear in there. That would cause quite a bit of resistance if the motor wasn't getting power. Low batt maybe? Enough juice to power it up, but not enough to turn the motor? I wonder how it engages/disengages that so steering is normal with the unit off.I think you should crack it open and void the warranty so I can see what makes it tick.
Could be another case of cranial-rectal inversion. I hear it's been occurring in your area lately....
can the position sensor be mounted backwards?